The Effect of Dimensions of the Organizational Citizenship Behavior on performance of employees in Finance Sector with special reference to Banking sector in Lucknow

Neeta Bhatla

Abstract


The paper focuses on the effect of dimensions of organizational citizenship behavior on performance of employees in Finance sector with special reference to Banking sector in Lucknow.This paper brings out as to which dimension is present in higher proportion .The study was conducted on 400 employees of banking sector in Lucknow and it uses convenience sampling. The data was collected from both the private banks and nationalized banks. The study brings out that the conscientiousness is present to a greatest degree in the employees of banking sector. While the sportsmanship behavior is present to the least degree in the employees of banking sector.  


Keywords


Organizational citizenship behavior,dimensions, banking sector, performance

Full Text:

PDF

References


Bateman T.S& Organ D.W(1983)Job satisfaction and the good solider: The relationship between affect and employee

citizenship ,Academy of management Journal,26,587-595.

Dennis W. Organ and Katherine Ryan (1995): A meta-analytic review of attitudinal and dispositional factors of organizational citizenship behavior,pp48

Ki Yeong Lee and Seongsu Kim(2010): The Effects of Commitment-Based Human Resource Management on Organizational Citizenship Behaviors: The Mediating Role of the Psychological Contract, World Journal of ManagementVol.2, No.1, Pp.130-147.

Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal ofApplied Psychology, 76: 845-855.

Organ D.W,Ryan ,K(1995):A meta –analytic review of attitudinal and dispositional predictors of organizational citizenshipbehavior .Personnel Psychology,48,775-802. Organizational Justice and Organizational Citizenship Behavior in Private Enterprises, Elsevier

Philip Podsakoff ,Scott B, MacKenzie and William H Boomer(1996): Transformational Leader Behaviors and substitutes for leadership as determinant of employee satisfaction,commitment,trust and organizational citizenship behavior, Journal of Management,Vol22,No 2,259-298.

Pod&off, P.M., MacKenzie, S.B., Moorman, R.H. & Fetter, R. (1990)Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors, Leadership Quarterly, I: 107-142.

Podsakoff P.J&Bline,D.M(1997):Using structural equation modeling to investigate the causal ordering of job satisfaction and

organizational commitment among staff accountants ,behavioral research in accounting ,19,154-165.

Podsakoff P.M,Mackenzie ,S.B,Paine ,J.B.Bacharach ,D.G(2000) Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research ,Journal of Management ,26,513-63.

Podsakoff, P.M., MacKenzie, S.B. & Fetter, R. (1993). Substitutes for leadership and the management of professional,Leadership Quarterly, 4: l-44.

Podsakoff,P.M,Mackenzie,S.B,Paine,J.B&Bachrach,D.G(2000).Organizational citizenship behaviors: A critical review of the theoretical and empricial literature and suggestions for future research ,Journal of management ,26,513-563.

Robert H.Moorman ,Brian P. Niehoff and Dennis W. Organ (1993):Treating employees fairly and organizational citizenship behavior :Sorting and effects of job satisfaction ,Organizational Commitment, Procedural justice.

Robert H.Moorman and Gerald L.Blakely (1995):Individualism and collectivism as an individual difference predictor of organizational citizenship behavior,journal of orgnizational behavior ,Vol16,pp127-142.

Robert H.Moorman and Gerald L.Blakely(1995): Individualism and collectivism as an individual difference predictor of organizational citizenship behavior,Journal of organizational behavior, Vol 16,127-142.

Graham,J W1991, “An essay on organizational citizenship behavior”,Employee Responsibilities and Rights Journal,4,249-270.

Katz,D 1964, “The motivational basis of organizational behavior, ‘Behavioral Sciences,9,131-146.

Morrison ,E W,1994, ‘Role definitions and organizational citizenship behavior:The importance of employees perspective, ‘Academy of Management Journal,37,1543-1567.

Motowidlo ,SJ, Borman ,WC& Schmit,MJ 1997, ‘A theory of individual difference in task and contextual performance.’ Human Performance,10,71-83.

Organ, DW& Ryan, K1995, ‘A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior, ‘Personnel Psychology,48,775-802.

Organ, DW 1988,Organizational citizenship behavior :The good solider Syndrome. Lexington Books ,Lexington,M A.

Smith,CA,Organ,DW&Near ,JP1983, ‘Organizational citizenship behavior: Its nature and antecedents, ‘Journal of Applied Psychology ,68,553-663.

Dyne, L,Vandewalle, D, Kostova, T, Latham ME & Cummings LL 2000, ‘Collectivism, propensity to trust and self esteem as predictors of organizational citizenship in a non-work setting’, Journal of Organization Behavior, 21, 3–23.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.