Relationship between bureaucratic capacity and educational support services: Empirical evidence

Yaro Ibrahim, Rozita Arshad, Dani Salleh


Most governments in contemporary world are continuously intensifying efforts of creating conducive atmosphere and good governance mechanisms of ensuring quality service delivery. However, this has to do with the capacity and effectiveness of the bureaucracies for the fact that efficient bureaucracies are capable of recruiting qualified personnel with the requisite knowledge and expertise of delivering quality services. This research tests the relationship between bureaucratic capacity and educational support services and hypothesized a positive relationship. Using quantitative research approach, data was collected through administered questionnaires with a sample of 354 respondents and analyzed using PLS-SEM. The findings apart from supporting the hypothesis discovered that ineffective bureaucracies are the root cause of most of the problems faced in the education sector towards provision of quality educational support services. It is therefore, suggested that government should intensify efforts of strengthening the bureaucratic capacity with emphasis on merit recruitment. This is with a view to recruiting competent staff capable of accomplishing the educational policy goals of ensuring quality education with the aid of educational support services. 


Bureaucratic capacity, support services, quality education

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