Employees’ Welfare and Personal Performance: an Empirical Investigation from Thailand Immigration

Tunwarat Kongnun’s

Abstract


The paper examined staff welfare and personal performance, using the immigration department in Southern, Thailand as a reference. The methodology was primarily qualitative and involved the use of In-Depth Interviews (IDIs) to secure information from employees at the immigration department. The motivational theory was used as the theoretical framework. The theory presupposes social changes as an inevitable outcome of activities of societal elements, typified in the contrasting positions of the management and employees that could retard motivation and employee performance. Data revealed general awareness about staff welfare among the employees and the ability to identify the elements of welfare. However, one of the significant aspects of employees’ welfare (training) was absent in the immigration department. While monetary remuneration was given higher priority. With this, the study concludes that to enhance the performance of immigration officers in Thailand, they must be well trained and be motivated to perform their task duly.


Keywords


Employees’ Welfare, performance, service institution, Thailand.

Full Text:

PDF

References


Aslpoor, N. D., &Amirnejad, G. (2016). Effect of employees’ welfare on job performance of staff at the Islamic Azad University, Abadan and Khorramshahr Branches. Iioab Journal, 7, 419-425.

Ben-Nasr, H., & Ghouma, H. (2018). Employee welfare and stock price crash risk. Journal of Corporate Finance, 48, 700-725.

Bosibori, N. W., Nyakundi, A. W., Charles, M. & Walter, O. (2012). Role of employee welfare services on performance of the national police service in Kenya: A case of Kisii central district

Bosibori, N. W., Nyakundi, A. W., Charles, M. & Walter, O. (2012). Role of employee welfare services on performance of the national police service in Kenya: A case of Kisii central district

Coventry, W. F., & Barker, J. K. (1988). Management (International Edition).

Cowling, A., & Mailer, C. (2013). Managing human resources. (3nd) Edition. Routledge.

Cowling A, Mailer C (1992). Managing Human Resources. (2nd) Edition. London: Edward Arnold.

Dinham, S., & Scott, C. (1998). A three-domain model of teacher and school executive career satisfaction. Journal of Educational Administration, 36, 362–378.

Ekere, A. U., & Amah, E. (2014). Staff Benefits and Organizational Performance. A study of Private Hospitals in Rivers State, Nigeria. IOSR journal of business and management, 16(2), 24-28.

Fielding, M. 2006. “Leadership, Radical Student Engagement and the Necessity of Person-centred Education.” International Journal of Leadership in Education. Vol. 9, No. 4.

Gray, J. L., & Starke, F. A. (1988). Organizational behavior: Concepts and applications. Merrill Pub Co.

Hassan, M. A. (2014). Employee welfare programmes: Panacea towards improving labour productivity in the service sector in Nigeria. Mediterranean Journal of Social Sciences, 5(10), 78.

Huebner, A. J., Walker, J. A., & McFarland, M. (2003). Staff Development for the Youth Development Professional: A Critical Framework for Understanding the Work. Youth &Society, 35(2), 204-225.

Jehanzeb, K., & Mohanty, J. (2018). Impact of employee development on job satisfaction and organizational commitment: person-organization fit as moderator. International Journal of Training and Development, 22(3), 171-191.

Lin, S. Y., Chen, H. C., & Chen, I. H. (2016). When perceived welfare practices leads to organizational citizenship behavior. Asia Pacific Management Review, 21(4), 204-212.

Maslow, A. (1970). Motivation and Personality (2nd ed). (Chapter 4: A Theory of Human Motivation.) New York: Harper& Row.

McGuire, J., & McDonnell, J. (2008). Relationships between recreation and levels of self- determination for adolescents and young adults with disabilities. Career development for exceptional individuals, 31(3).

Mitchell TR (1978). People in Organizations: Understanding their Behaviour. USA: McGraw-Hill Incorporated.

Nyakwara, S., Shiundu, J., & Gongera, G. E. (2014). Evaluation of employee welfare facilities as an intervention strategy of industrial unrest on organization performance: case of Mumias sugar company. European Journal of Business and Management.

Okereke, C. I., & Daniel, A. (2010). Staff welfare and productivity in Patani local government council, Delta State Nigeria. Journal of Economics and International Finance, 2(12), 313-320.

Owusu-Acheaw, M. (2007). Staff development and employee welfare practices and their effect on productivity in three special libraries in Ghana. Ghana Library Journal, 19(1), 109-128.

Patro, C. S., & Kamakula, M. K. R. (2016). A Take on Employee Welfare Facilities and Employees' Efficiency. International Journal of Asian Business and Information Management (IJABIM), 7(3), 54-70.

Patro, C. S. (2017). Employee welfare measures in public and private sectors: A comparative analysis. In Public health and welfare: Concepts, methodologies, tools, and applications (pp. 1026-1042). IGI Global.

Singh RK (2018). Welfare Measures and its impact on Manpower Productivity. Retrieved on April 11, 2018. (http://www.indiamba.com/faculty-column/fc992/fc992.html).

Simukonda, H. P. (1992). land-tenure change on customary land as a strategy for agricultural and rural-development-a critical analysis of its relevance in a malawian case. Journal of Rural Development, 11(4), 377-391.

Ugwuokwo, N. C. (2017). Workers Welfare and Organizational Performance in Financial Institutions in Nigeria: A Study of United Bank of Africa (UBA) and Diamond Bank In Nsukka, 2009-2015 (Doctoral dissertation).

Varadaraj, A.&Charumathi, D. (2019). Impact of Welfare Measures on the Quality of Employees Performance with Special Reference to Construction Industry. International Journal of Management Science and Business Administration, 5(2), 30-36.

Waititu, F., Kihara, P., &Senaji, T. (2017). Effect of employee welfare programmes on employee performance: A case study of Kenya Railways Corporation. International Academic Journal of Human Resource and Business Administration, 2(3), 611-631.

Williams, S., & Luthans, F. (1992). The impact of choice of rewards and feedback on task performance. Journal of Organizational Behavior, 13(7), 653-666.

Waititu, F., Kihara, P., &Senaji, T. (2017). Effect of employee welfare programmes on employee performance: A case study of Kenya Railways Corporation. International Academic Journal of Human Resource and Business Administration, 2(3), 611-631.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.